Returns & Refund Policy

Welcome to Vape Haven UK. At https://vapehavenuk.uk/, we are committed to providing quality vape products and excellent customer service. This Returns & Refund Policy explains your rights and our procedures for returning products purchased from our website.

This policy complies with applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in this policy affects your statutory legal rights.

Your Right to Cancel Online Orders

If you purchase products through https://vapehavenuk.uk/, you generally have the legal right to cancel your order within 14 days of receiving your goods.

To exercise this right:

Contact our customer support within 14 days of delivery.
Return the products within 14 days after notifying us.
Products must be unused, unopened, and in their original condition unless they are faulty.

Please note that certain products are excluded from cancellation rights for hygiene and safety reasons once opened.

Products Eligible for Return

We accept returns for:

Unopened vape kits
Unopened pod systems
Unopened replacement coils
Unopened batteries
Accessories in original packaging
Unused chargers
Incorrect items supplied
Damaged deliveries
Faulty products

Products must:

Be unused
Be in original retail packaging
Include all accessories
Include proof of purchase
Be returned within the applicable return period
Products That Cannot Be Returned

For hygiene, health, and consumer safety reasons, we cannot accept returns of:

Opened e-liquids
Opened nicotine salts
Opened nicotine pouches
Opened prefilled pods
Used vape devices
Used coils
Used tanks
Products damaged through misuse
Clearance items marked as final sale
Gift cards or digital products

Opened nicotine products cannot normally be returned unless they are faulty or supplied incorrectly.

Faulty or Damaged Products

If your order arrives:

Damaged
Faulty
Defective
Incomplete
Different from what you ordered

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Clear photographs
A description of the problem

Where a product is confirmed to be faulty, you may be entitled to:

A replacement
A repair (where applicable)
A full refund

in accordance with UK consumer law.

How to Return an Item

To start a return:

Contact our customer support team.
Include your order number.
Explain the reason for the return.
Wait for return instructions.
Securely package your item.
Send it to the return address provided by our support team.

Please do not send products back without contacting us first.

Return Shipping Costs

If the return is due to:

A change of mind, you are responsible for return postage.
A faulty, damaged, or incorrectly supplied item, Vape Haven UK will reimburse or cover reasonable return shipping costs where appropriate.
Refund Processing

After receiving and inspecting your returned item:

We will notify you of the outcome.
Approved refunds are issued to your original payment method.
Refunds are usually processed within 5–10 business days, although your payment provider may take additional time to complete the transaction.

Shipping charges are generally non-refundable unless the return is due to our error or the goods are faulty.

Order Cancellations Before Dispatch

If your order has not yet been dispatched, we may be able to cancel it immediately.

Please contact us as soon as possible after placing your order.

Once an order has been shipped, it will be handled under this Returns & Refund Policy.

Incorrect Delivery Address

Customers are responsible for ensuring that the delivery address entered during checkout is accurate.

If an order is returned because of an incorrect address supplied by the customer, additional shipping charges may apply before the order can be resent.

Missing Orders

If your tracking information shows that your parcel has not arrived, please contact us.

We will investigate with the delivery carrier and keep you informed throughout the process.

Age-Restricted Products

Vape Haven UK sells products intended only for adults who meet the legal age requirements in the United Kingdom.

Refunds or returns cannot be issued because a customer fails age verification after placing an order, where permitted by applicable law and our Terms & Conditions.

Contact Us

If you have questions about returns or refunds, please contact our customer support team through the contact information provided on https://vapehavenuk.uk/.

We aim to respond to all enquiries promptly and work towards a fair resolution.