Terms and Conditions
Welcome to Vape Haven UK. These Terms and Conditions govern your access to and use of our website at https://vapehavenuk.uk/ and any purchases made through our online store.
By accessing our website or placing an order, you agree to comply with these Terms and Conditions. If you do not agree, please do not use this website.
About Vape Haven UK
Vape Haven UK is an online retailer supplying genuine vaping products to customers throughout the United Kingdom.
We are committed to providing authentic products, secure online shopping, excellent customer service, and compliance with applicable UK laws relating to vape products.
Legal Age Requirement
You must be at least 18 years old to purchase products from Vape Haven UK.
By placing an order, you confirm that:
You are at least 18 years of age.
You are legally permitted to purchase vaping products in your jurisdiction.
The information you provide is accurate.
We operate strict age-verification procedures and reserve the right to:
Request proof of age
Cancel any order
Refuse future purchases
if age verification cannot be completed successfully.
Products
Vape Haven UK supplies products including, but not limited to:
Disposable vapes
Vape kits
Pod systems
E-liquids
Nicotine salts
Shortfills
Coils
Replacement pods
Batteries
Chargers
Vape accessories
All product descriptions, specifications, images, and pricing are provided as accurately as possible. Minor variations in colour, packaging, or manufacturer updates may occur.
UK Regulatory Compliance
Where applicable, nicotine-containing products supplied by Vape Haven UK comply with relevant UK regulatory requirements for consumer sale.
Products are intended for responsible adult use only and should always be used according to the manufacturer’s instructions.
Health Disclaimer
Vaping products may contain nicotine, which is an addictive substance.
Our products are not intended for:
Persons under 18 years old
Pregnant or breastfeeding women
Individuals with known nicotine sensitivity
Non-smokers
Anyone advised by a healthcare professional not to consume nicotine
Vape Haven UK does not provide medical advice. Customers should seek professional medical guidance where appropriate.
Orders
Submitting an order does not constitute acceptance.
A contract is formed only when:
Payment has been authorised; and
We dispatch your order.
We reserve the right to refuse or cancel orders where necessary, including for:
Failed age verification
Suspected fraudulent activity
Pricing errors
Stock shortages
Delivery restrictions
Incorrect customer information
Prices
All prices are displayed in Pound Sterling (£).
Prices may change without notice.
The price shown at checkout is the price that applies to your order.
Where applicable, VAT is included in displayed prices.
Payments
We accept payment methods displayed during checkout.
Payments are processed using secure payment providers.
Vape Haven UK does not intentionally store customers’ full payment card information.
Delivery
We currently deliver throughout the United Kingdom where legally permitted.
Delivery estimates are provided for guidance only.
We are not responsible for delays caused by:
Couriers
Weather
Customs
Industrial action
Events beyond our reasonable control
Customers are responsible for providing accurate delivery information.
Returns and Refunds
Your statutory rights under UK consumer law remain unaffected.
If you receive:
a faulty item,
a damaged product,
an incorrect order, or
goods not matching their description,
please contact us as soon as possible.
For hygiene and safety reasons, opened e-liquids, coils, pods, and other consumable vaping products may not be eligible for return unless faulty.
Approved refunds will be issued using the original payment method.
Product Availability
We make every effort to maintain accurate stock levels.
Occasionally products may become unavailable after purchase.
Where this occurs we may:
offer an alternative product,
delay shipment with your agreement, or
provide a full refund.
Promotions
Discount codes, promotional offers, bundles, and special pricing:
may have expiry dates;
may exclude selected products;
cannot usually be combined unless stated otherwise.
We reserve the right to withdraw promotions at any time.
Customer Accounts
If you create an account, you are responsible for:
maintaining password confidentiality;
keeping account information accurate; and
all activity carried out using your account.
Please notify us immediately if you suspect unauthorised access.
Intellectual Property
All website content, including:
logos,
branding,
graphics,
text,
images,
product descriptions,
page layouts, and
website design
is owned by or licensed to Vape Haven UK and protected by applicable intellectual property laws.
No material may be copied, reproduced, or redistributed without our written permission.
Website Use
You agree not to:
misuse the website;
interfere with website security;
attempt unauthorised access;
upload malicious software;
use automated systems to scrape website content;
place fraudulent orders.
We reserve the right to suspend access where misuse is detected.
Limitation of Liability
Nothing within these Terms excludes liability that cannot legally be excluded under UK law.
To the fullest extent permitted by law, Vape Haven UK shall not be liable for indirect or consequential losses arising from:
misuse of products;
delayed delivery outside our control;
interruption of website availability; or
customer misuse of information provided on this website.
Third-Party Brands
All trademarks, product names, and manufacturer logos remain the property of their respective owners.
Their appearance on our website does not imply endorsement unless expressly stated.
Privacy
Your use of this website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, process, and protect personal information.
Website Availability
We strive to keep our website available at all times.
However, maintenance, technical issues, or events outside our control may occasionally interrupt access.
We are not liable for temporary unavailability.
Changes to These Terms
We may update these Terms and Conditions at any time.
Updated versions become effective immediately upon publication.
Customers should review this page periodically.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact Vape Haven UK using the contact information available on our website.
Customer Summary
✔ Strict 18+ age verification
✔ Genuine vaping products
✔ Secure online ordering
✔ Fast UK delivery
✔ Consumer rights protected
✔ Transparent returns process
✔ Privacy and payment security
✔ UK-focused customer support
